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Return Policy for Self Pay Items

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please call First State DME Directly.

Once delivery has been accepted, the following conditions apply:

Many items have a Restocking Fee; please see the individual product.

  • You are responsible returning or shipping and the product must be in the original packaging.

  • The item must be in new, unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches remotes.

  • All accessories and chargers included in the product's box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in box, those purchased separately, do not have to be returned as part of a power chair return.

  • Unfortunately, outgoing freight, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery and Tech Set-Up are not refundable.

General Return Windows

Please reference the individual product's Return Tab for specific details regarding an individual product's return policy.
Most items may request a return within 14 days of receipt for a refund. You are responsible for the cost of return shipping and the product must be in the original packaging.

There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

  • Ultralightweight wheelchairs

  • Sport wheelchairs

  • Handcycles

  • Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.

  • Custom built wheelchairs are made by the manufacturer to fit your specific needs and body measurements and are therefore non-returnable.

  • Vehicle Lifts 

  • Stairlifts

  • Patient Lifts

  • Pacesaver brand scooters

  • Open-Box Items

For hygienic reasons, the following products are non-returnable:

  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)

  • Seating Products - Cushions and Backs

  • All slings

  • Mattresses/ Hospital Beds

  • Lift Chairs 

Returned products are subject to a 20% restocking fee for returns. These include:​

  • Power wheelchairs

  • All scooters

  • All manual wheelchairs (excluding custom which are non-returnable)

  • Rehab Shower Commode Chairs

  • Parts


  • Call First State DME Directly with an order number and receipt within the product's return window.

  • Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, First State DME is not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. You will be responsible for shipping fees to get the item back to you.

  • Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.

  • Customer is responsible getting item back to First State DME.  A pickup fee of $25-$75 will be included if First State DME is required to pick up item.  

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Once your return is received, First State will issue a credit to the payment type used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us at 302-394-0301 or email us at We will arrange for the item to be repaired or replaced promptly.

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